VDC.COM | EXPERIENCE NEW WITH AI
Transformation

Digital Transformation
@ Speed

Increasingly transformative business outcomes

Transformation isn’t just one destination

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Transformation Progress Data

Digital (includes AI) Transformation Still Feels Out of Reach to Many

2%

Others

Executive Insight Block

Becoming a digital enterprise is still a top C-Suite priority. At Virtuos Digital (VDC), we help clients focus on four essential levers to drive success across digital goals.

Strategy 1

User Journey Mapping

Touchpoint Analysis

  • Map key user interactions
  • Identify friction points

Persona Development

  • Build detailed personas
  • Align user needs with goals

Journey Visualization

  • Design step-by-step flows
  • Highlight engagement stages

Strategy 2

CX Maturity Assessment

Benchmarking

  • Compare industry standards
  • Set realistic growth targets

Gap Analysis

  • Identify current vs desired
  • Prioritize improvements

Scoring Model

  • Quantify CX levels
  • Track progress over time

Strategy 3

Experience Strategy Design

Vision Workshops

  • Co-create future experiences
  • Align with business goals

Service Blueprints

  • Define backend processes
  • Link frontstage to backstage

Design Thinking

  • Empathize, ideate, prototype
  • User-centered innovation

Strategy 4

Performance Monitoring

CX KPIs

  • Track NPS, CSAT, CES
  • Data-driven decisions

Dashboards

  • Visualize CX performance
  • Real-time insights

Continuous Feedback

  • Close the loop
  • Iterate with insights

Lay Out Technology Foundations Using Digital Platforms

Customer Experience (CX) and Business Enablement Platforms

  • VDC provides specialized “components” to build reusable digital solutions
  • CX: e-commerce, content management, Sales, Marketing, and customer service
  • Business Enablement: ERP and supply chain management

Foundational & Work Management Platforms

  • Workbench for fusion teams to build capabilities
  • Foundational: infrastructure, low-code, code repos, data & analytics
  • Work Management: collaboration, project mgmt, DAM

Powerful Partnerships Co-Creating Innovative Systems

Virtuos Digital (VDC) has forged formidable partnerships with leading-edge vendors.

CRM
CX Platforms
Work & Project Management
CLM
AI & No-Code Platforms

Connect With Virtuos

Get outcome-based DX Platform services that help you achieve your mission-critical priorities. With expert teams and trusted partners, we empower faster, smarter decisions and drive stronger performance.

Got Questions?

Frequently Asked Questions

Find answers to common questions about our services and solutions

Digital Transformation is the integration of digital technology into all areas of business, fundamentally changing how you operate and deliver value to customers.

Through our DX @ Speed methodology: Future-sensing - Anticipating market changes, Executive strategy - C-level alignment, KPI-driven approach - Measurable outcomes, Co-leadership - Collaborative governance, Agile delivery - Incremental value, and Change management - Cultural transformation.

AI and Machine Learning, AI Velocity Acceleration Tools and Best practices, Cloud computing (AWS, Azure, GCP), No-code/low-code platforms, API and microservices architecture, IoT integration, and Analytics and BI.

DX is a continuous journey, not a destination. However: Quick wins - 3-6 months, Phase 1 transformation - 6-12 months, Comprehensive transformation - 12-36 months, and Continuous evolution - Ongoing.

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About Us

Virtuos Digital (VDC) is a high-performance consulting and digital transformation company, driving AI Ambition and excellence through cutting-edge technology and strategic expertise.

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