Customer
Experience Building Blocks

Customer Experience is not a project — it’s a program. We have built this with our ten years of relentless obsession by delivering both technologies and transformation services to more than 100 leading brands around the world. Virtuos CXNowTM Program is designed to transform your customer’s experiences on a continuous basis.

Here is the 7C CXNow Framework foundational to your compelling vision for your customer experience strategy.

CX Marries Digital

Integrated, non-separable CX.Digital delivery aligns strategic initiatives to twin mandates of data-driven marketing & intelligence and customer experience. Here are the four attributes of compelling reasons for transforming your Customer Experience vision.

Research

Plan

Develop

Launch

Emotional Connect

Create memorable experiences and bond with customer communities — the vision to execution. Know from Harley-Davidson’s vision.

Value Proposition

Proactively serve customers, deliver value and stay ahead of the competition by differentiating on CX more than products or services.

Customer Persona

Understand your customers and make it easy for them to do business with you. Look from the outside-in design and engagement channels.

Employee Experience

Empower your employees with CX policy management and Experience Architecture that’s simple and intuitive to support organisation’s vision.

Startup Business

$1499 /month

CX Audit (lite)
Audit Sample (500)
Find Weakest Links
Value Analysis
-
CustomerVoice (Lite)
Collect Feedback (100)
Analyze Feedback
Capture Intent
Process Modeling
Quality Control
Realtime Rerouting
Process Decisions

Growing Business

$4999 /month

C Journey Mapping (3 days)
Discovery
Mapping Initiative
Data Segmentation
Persona
Knowledge Management
Web Self-Service
Mobile Self-Service
Taxonomy
Channel Integration
Email, Chat, Web
Social, Community
-

Enterprise Business

Please Enquire

CX Prism Design
Usability & Empathy
Digital Business Moments
Design Thinking
-
Employee Experience
Dexterity & Education
Workforce Optimization
Governance & Policing
Business Outcomes
CX Strategy & Transformation
Platforms & Ecosystems
Business Model Strategy

The 7C Framework foundational to your compelling vision on customer experience
strategy.

Customer Success Stories

Our CRM, Customer Experience, and Digital Transformation services helped more than 100 leading brands across major industries. Here are a few case studies from customers who have opted for CX Continuum As A Service using our CXDesk for your ready reference. For more case studies, contact our sales team.

Standard Chartered advances email automation journey

With Virtuos CXDesk Success Stack, Standard Chartered modernizes Verint Email Response System, ensuring continuity, automation, and AWS-based sovereign data compliance.

Thomas Cook India Creates Experience Business with CXDesk

Virtuos Digital—Consultare Helps Thomas Cook Transform CX into a Scalable, Competitive Edge

TVS Credit fuels customer delight with Oracle Fusion

Legacy-to-Modern CX Migration powered by Virtuos Digital boosts service agility, omnichannel excellence, and AI-readiness for TVS Credit customers.