Unified Customer Experience. Sales. Service. Marketing. Powered by Oracle Fusion.
Virtuos Digital is India's deepest Oracle CX practice — Gold Certified, 200+ projects delivered, and the partner of record for brands that made CX their competitive edge.
Three Clouds. One Unified Experience.
We Implement, Optimize, And Manage The Full Oracle Fusion CX Platform — From Pipeline To Post-Sale To Marketing Automation.
Oracle Fusion Sales
Sales Cloud
AI-powered pipeline management, guided selling, and revenue intelligence that replaces gut feel with data — across every stage from lead to close.
- AI-guided opportunity management
- Configure, Price, Quote (CPQ) automation
- Revenue forecasting & pipeline AI
- Partner & channel portal integration
- Sales Performance Management
Reinventing CX With Agentic AI
We're Combining The Two Most Powerful Forces In Enterprise Technology — Oracle CX And AI. Our AIVelocity Engineering Practice Brings AI Into Every Layer Of The Oracle Fusion Stack.
AIVelocity For CX Implementation
AI-Assisted Engineering Cuts Oracle Fusion Timelines By 40% Without Compromising Quality Or Documentation.
Hyper-Personalization Engine
Real-Time Behavior + AI Power Targeted Eloqua And Responsys Campaigns That Convert.
Oracle Digital Assistant — AI Chatbots
Conversational AI Agents Across Web, WhatsApp And Voice For Tier-1 Support, CPQ And HR — Integrated With Fusion CX.
Predictive CX Intelligence
AI Models Trained On Oracle CDP Data That Predict Churn Risk, Next-Best Action, And Optimal Routing — Before The Customer Even Contacts You.
CX Transformations That Moved The Needle
Explore Client Stories
E-Commerce · Oracle Service Cloud · Scaled To Unicorn
Flipkart
How India's largest e-commerce platform built a CX operation that scaled from startup to $37B valuation.
Read the full story
Travel OTA · Oracle Service Cloud
MakeMyTrip
How India's leading OTA unified booking, support, and refunds into one omnichannel service desk.
Read the full story
Travel · CXdesk Experience Business
Thomas Cook India
How a 140-year-old travel brand modernized its customer experience business on Oracle Fusion.
Read the full story
BFSI · Oracle Fusion Migration
TVS Credit
How a legacy-to-modern CX migration boosted service agility and AI-readiness across every customer touchpoint.
Read the full storyEverything In The Oracle Fusion CX Ecosystem — We Implement All Of It
A Comprehensive Oracle Fusion CX Practice Covering Every Module, Every Channel, Every Integration.
Sales
Oracle Sales Cloud
AI-Powered Pipeline, Opportunity Management, And Sales Performance Management.
Service
Oracle Service Cloud
Omnichannel Customer Service — Web, Phone, Chat, Email, And Messaging.
Field
Field Service Cloud
Intelligent Scheduling, Dispatch, And Mobile Field Service Management.
AI
Oracle Digital Assistant
Conversational AI Chatbots Integrated With Fusion CX Across Every Channel.
Data
Customer Data Platform
Unified Customer Profiles From All Touchpoints, Powering Real-Time Personalization.
Advisory
Intelligent Advisor
Interactive Decision-Tree Tools For Guided Self-Service And Agent Scripting.
B2B Marketing
Oracle Eloqua
Enterprise-Grade B2B Marketing Automation, Lead Scoring, And Campaign Management.
B2C Marketing
Oracle Responsys
Consumer Lifecycle Marketing Across Email, Mobile, Social, And Display.
Analytics
Oracle Infinity
Real-Time Behavioral Analytics That Feed Back Into CX Personalization And Optimization.
The Proof Is In The Partnerships
We chose RightNow because of the exceptional consulting approach Venky and Virtuos offered for Flipkart. They were never just implementers — they were strategic partners in our CX vision.
VP Technology
Flipkart.com
RightNow CRM implemented by Virtuos helped us manage customer experiences better across our entire travel booking lifecycle. They understood our scale from day one.
Chief Technology Officer
MakeMyTrip.com
With Virtuos Oracle CX Practice, we are able to serve thousands of dealers and extended partners using additional components from Oracle Service Cloud.
Head of Technology
TVS Credit
We chose RightNow because of the exceptional consulting approach Venky and Virtuos offered for Flipkart. They were never just implementers — they were strategic partners in our CX vision.
VP Technology
Flipkart.com
RightNow CRM implemented by Virtuos helped us manage customer experiences better across our entire travel booking lifecycle. They understood our scale from day one.
Chief Technology Officer
MakeMyTrip.com
With Virtuos Oracle CX Practice, we are able to serve thousands of dealers and extended partners using additional components from Oracle Service Cloud.
Head of Technology
TVS Credit
We chose RightNow because of the exceptional consulting approach Venky and Virtuos offered for Flipkart. They were never just implementers — they were strategic partners in our CX vision.
VP Technology
Flipkart.com
RightNow CRM implemented by Virtuos helped us manage customer experiences better across our entire travel booking lifecycle. They understood our scale from day one.
Chief Technology Officer
MakeMyTrip.com
With Virtuos Oracle CX Practice, we are able to serve thousands of dealers and extended partners using additional components from Oracle Service Cloud.
Head of Technology
TVS Credit
Four Phases. Zero Guesswork.
Every Oracle CX Engagement Follows Our Proven FusionXM Consulting Methodology — From Vision Connect To Live Operations.
Vision Connect
Set Objectives, Align Teams, And Assess CX Maturity With Our CXOpia Diagnostic.
Tech Insights
Audit Your Stack, Data And Integrations To Identify Oracle's Best-Fit Opportunities.
Layered Strategy
Phased Oracle CX Roadmap With Prioritized Use Cases, Quick Wins, And Measurable Outcomes.
AllAgile Delivery
Sprint-Based Implementation With Biweekly Demos — Transparent, Iterative, And Outcome-Driven.
200+ Oracle CX projects across these
and many more brands
Start your Oracle CX transformation today
Get a free 60-minute CX Assessment with our Oracle practice lead. We'll review your current state and map a realistic path to Oracle Fusion CX.
