Retail Technology Enterprise Powers Agile Delivery with Smartsheet
Virtuos Digital implements Smartsheet to help technology teams coordinate projects, Scrum-based delivery and digital initiatives supporting large-scale retail operations and a high-performance consumer mobile experience.
About the Customer
A leading retail enterprise operates a large technology ecosystem supporting its retail business, digital channels and consumer-facing mobile application.
Behind these experiences is a technology organization responsible for continuously delivering enhancements, resolving issues and coordinating projects across multiple teams.
The customer's identity has been withheld at its request.
The Challenge
Modern retail operations depend on technology across digital commerce, stores, applications, customer experiences and internal operations. The customer's technology teams needed an effective way to coordinate this growing portfolio of initiatives.
- Technology at the Heart of Retail
Digital commerce, stores, applications, customer experiences and internal operations all depend on technology, creating a growing portfolio of initiatives to coordinate.
- Multiple Projects and Teams
Numerous technology initiatives running simultaneously created the need for stronger visibility into tasks, ownership, schedules, dependencies and progress.
- Agile & Scrum-Based Delivery
Technology teams operating through Scrum and agile delivery models required flexible project management capabilities without introducing unnecessary complexity.
- Supporting a High-Performance Mobile Experience
Teams supporting the consumer mobile application needed coordinated execution across development, enhancement, testing, releases and operational activities.
The Solution: Smartsheet Implemented by Virtuos Digital
Virtuos Digital implemented Smartsheet as a collaborative project and work management platform for the customer's technology organization. The solution provides teams with flexible structures for managing projects while improving visibility across technology initiatives supporting retail operations.
- Technology Project Management: Teams can structure projects, activities, milestones, ownership and timelines within a common environment.
- Scrum & Agile Work Management: Smartsheet supports technology teams in coordinating Scrum-oriented activities and tracking work across delivery cycles.
- RetailTech Operations: Projects supporting digital and physical retail operations can be managed with improved visibility into priorities, progress and dependencies.
- Mobile Application Initiatives: Technology teams supporting the company's consumer mobile application can coordinate development and related project activities across stakeholders.
- Reporting & Visibility: Smartsheet provides a foundation for bringing project information together, helping stakeholders understand progress and identify areas requiring attention.
Connecting Retail Technology Work
The implementation enables technology teams to manage diverse initiatives through a flexible, collaborative platform.
From RetailTech operations and mobile application initiatives to Scrum-based technology delivery, Smartsheet provides teams with a common environment for coordinating work and improving project visibility.
Virtuos Digital brings implementation expertise, Work Management consulting and ongoing partnership to help the organization continue expanding the value derived from Smartsheet.
VDC and Smartsheet have been key partners for many years, and our relationship continues to strengthen. Recently, VDC became a Smartsheet Elite Partner. Our CEO and I will also be attending Smartsheet ENGAGE 2026 in Seattle as we work to take this partnership to the next level. Our work with this leading retail enterprise demonstrates the value Smartsheet can bring to large-scale technology and RetailTech operations.
Virtuos Digital + Smartsheet
Virtuos Digital helps enterprises modernize projects, portfolios and collaborative work through Smartsheet.
As a Smartsheet Elite Partner, VDC combines platform expertise with consulting, implementation and enterprise technology experience to help organizations create connected, scalable ways of working across projects and teams.
Learn more about our Smartsheet Practice.
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